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Accessibility Statement for Healthy Early Years and Healthy Schools

This accessibility statement applies to the Trauma-Informed London website.

This website is run by Greater London Authority (GLA). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.


How accessible this website is

This site has been built to be as accessible as possible and tested against WCAG 2.2 AA. We know some parts of this website are not fully accessible:

  • For keyboard-only users, there is a skip to content link on each page. This does not currently work on the Resources page.
  • For screen reader software users on the Roadmap page, one paragraph of text is incorrectly identified as a heading.


What to do if you cannot access parts of this website

If you need information on this website in a different format (accessible PDF, large print, easy read, audio recording or braille) or would like to report an accessibility problem with the website, please:

We’ll consider your request and get back to you within five working days, to advise further.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact City Hall.


Technical information about this website’s accessibility

The Greater London Authority (GLA) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 level AA standard, due to the non-compliances and exemptions listed below.


Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations
  • On the Roadmap page, one paragraph of text is incorrectly identified as a heading. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships).
  • For keyboard-only users, there is a skip to content link on each page. This does not currently allow you to bypass the main navigation on the Resources page.This fails WCAG 2.2 success criterion 2.4.1 (Bypass Blocks).


What we’re doing to improve accessibility

We will resolve all non-compliance issues that are within our control (detailed under ‘non compliance with the accessibility regulations’) and update this statement.


How we tested this website

This website has been audited to ensure compliance with WCAG 2.2 AA. A sample of pages was tested which reflected all the key user journeys for the Trauma-Informed London users. 

We tested: Trauma-Informed London website available at: https://ti.london.gov.uk

This website was last tested on 05 November 2025. A further round of retesting was conducted on 18 November 2025. The test was carried out by Test Partners Ltd. 


Preparation of this accessibility statement

This statement was prepared on 06 November 2025. It was last reviewed and updated on 18 November 2025.

We followed GOV.UK guidance on deciding how to check the Trauma-Informed London website as follows:

  1. We manually assessed all the “unique” pages to determine the type of content on those pages.
  2. We identified a minimum representative subset of pages that contain examples of the most common layouts, components and features, including:
    1. The header and footer.
    2. Important “unique pages”.
    3. Pages with text content.
    4. Interactive elements such as carousels.
  3. We conducted a manual WCAG audit on the representative subset of pages.
  4. We conducted one round of retesting, such that most WCAG non-conformances have been fixed.